Requests related to personal data
In order to ensure good transparency, in line with the new European General Data Protection Regulation (GDPR), we provide you with an automated system to easily request and receive a Report directly on your email with all personal data which we have about you, or to request conditional deletion of these data. This is done by activating the automatic procedures generated by the "Request GDPR Report" and "Request Deletion Request" buttons found on this page.
To request a GDPR report please click the "Request GDPR report" button. We will send you an email to confirm that you are the owner of the requested data, and upon confirmation you will automatically receive the Report.
To request the deletion of your personal data from our records, please click the "Request data deletion" button. We will send you an email to confirm that you are the owner of the requested data, the request will be reviewed by our company and if the conditions for deletion are met, the operation will be executed in due time.Data Report or Delete Requests Powered by
First, we need to define, and it is important for you to understand, the following expressions:
"Personal Data". It generically represents any kind of information about a physical person, whose particularities can lead, directly or indirectly, to its identification. Here you have, by way of example, but not limited to: name and surname, geographical address, any identification number, political orientation, sexual orientation, email address, any location information and any other online identifier such as the device used to access the Internet, IP address, or cookie information, etc..
"Processing of personal data". It means any operation or set of operations performed on personal data or on personal data sets with or without the use of automated means such as collecting, recording, organizing, structuring, storing, adapting or modifying, extracting, consultation, use, disclosure to third parties by transmission, dissemination or in any other way, joining or combining, blocking / restraining, deleting or destroying.
"Personal Data Operator". It means any physical person or legal entity, private or public, including authorities, institutions and territorial structures, which determines the purposes and means of processing of personal data. In this case Personal Data Operator (in the sense of EU Regulation 2016/679) is SC FLAVOURSTREAM SRL legal entity with its registered headquarters in DN7, the Registry Number J32/530/2014.
"Consent". It means the informed and freely expressed agreement to the use of your personal data for the purposes described.
With regards of your agreement, in the context of collection and use of personal data, we have taken all the technical measures to provide you with this detailed agreement, so you can have a crisp clear experience, from the first to the last interaction with our website.
To fulfill our commercial purpose.
Our commercial purpose, by reference to the subject matter of our business, is Comertul cu arome de fum destinate industriei alimentare., and the new rules of personal data protection (GDPR), which are opposed to us, are part of this context.
To improve our services.
We always want to offer you the best online experience and for this we can collect and use certain information about your behavior and preferences when using the website, or we can conduct market research directly or through partners.
To improve your marketing activity
We want to keep you informed about the best offers for the products / services you are interested in. In this sense, we may send you any type of message (such as: email / SMS / phone / mobile push / webpush / etc.) containing general and thematic information about similar or complementary products or services which you may have purchased, information on offers or promotions, as well as other commercial communications.
To defend our legitimate interests
There may be situations in which we use or transmit information to protect our rights and our commercial activity. These situations may include:
- measures to protect the website and platform users against cyber-attacks:
- measures to prevent and detect fraud attempts;
- transmission of information to the competent public authorities;
- other risk management measures.
We therefore commit ourselves:
- protect the privacy of your data, which is a top priority for our company management;
- to use this data for the sole purpose of providing you with a personalized experience on our website as well as on the online platforms that we promote our products and services (Facebook and Google, etc.).
Your personal data will be used in a number of ways, only if we have your consent, depending on their nature and specificity. Below we have detailed all types of data we collect and how we use them later:
Your email address
In case you have provided us with your email address, it will be used by us to send you email about our products and services, signing contracts, purchase invoices, and to articles and resources related to our activity, which we publish periodically on this site;
Name and Surname
If you have provided us with your Name and Surname, we will be able to use this data to personalize the emails you receive from us.
The platform we use is for presenting our products and services, and it allows us to customize your experience in relationship with us, both online and directly. In the latter context, where, and if so, we may use this data to conclude contracts or invoices, express or implied, between our company and you;
In case it was necessary to provide your professional function, these data may be used to personalize the emails or contracts you receive from us and, in general, to customize your experience with us;
In case you provide us with the telephone number, these data will be used to contact you directly if you purchase one or more of our products and services for information on any changes you may have in the purpose of confirming your data or any other situation that would require your quick contact;
Company's data (invoice data)
In case you have provided us with your company's data where you are associated, hired, owner or administrator, such as Trade Registry Number, VAT Number, company address, bank account, bank name, name and position of legal representative, we may use this data to enter into previously agreed upon agreements with you;
Any other personal data necessary for the fulfillment of commercial purposes
In this category we include any additional personal data that result from the nature of our object of activity and relate to the purpose of establishing a contractual relationship between you and us, such as, by way of example but not limited to,: data about owned goods, religious orientation, sexual orientation, biometric data, health, family, etc.
In case you've agreed to collect them, we'll be able to collect details about the browser used, the IP address, data about the device, such as the hardware model, operating system version, device unique identifiers, and mobile network information, including the phone number. We use this data to determine how you use our site to make the necessary changes to help you find the information you are looking for;
Unique device identifiers
A unique device identifier (sometimes called a universally unique ID or UUID) is a string of characters that is incorporated into a device by its manufacturer and can be used to uniquely identify that device (for example an IMEI-number of a mobile phone). Different device identifiers vary in how permanent they are, whether they can be reset by users, and how they can be accessed. A given device may have several different unique device identifiers. Unique device identifiers can be used for various purposes, including security and fraud detection, syncing services such as a user’s email inbox, remembering the user’s preferences and providing relevant advertising.
We could also use:
Given the current state of the technology, implementation costs and the nature, purpose, context and purposes of the processing, as well as the risk of various possibilities of affecting the rights and freedoms of individuals, we have put in place a series of appropriate technical and organizational measures to ensure a level of appropriate security by:
- pseudonymization and encryption of personal data;
- the ability to ensure the confidentiality, integrity, availability and ongoing resilience of processing systems and services;
In other words, the GDPR requires that information is protected by "appropriate technical and organizational measures", including the encryption of personal data and the ability to ensure the continued confidentiality of systems and services. Digital certificates (including TLS / SSL) and encryption are de facto requirements for all confidential communications across the online world for more than 30 years and are among the most ubiquitous paradigms existing today.
Application data cache
An application data cache is a data repository on a device. It can, for example, enable a web application to run without an internet connection and improve the performance of the application by enabling faster loading of content.
Browser web storage
Browser web storage enables websites to store data in a browser on a device. When used in "local storage" mode, it enables data to be stored across sessions (for example, so that the data are retrievable even after the browser has been closed and reopened). One technology that facilitates web storage is HTML 5.
A device is a computer that can be used to access Google services. For example, a device could be a desktop, tablet or smartphone.
Non-personally identifiable information
This is information that is recorded about users so that it no longer reflects or references an individually identifiable user.
A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies.
Sensitive Categories and Sensitive Personal information
An advertising category may be sensitive if it relates to topics such as race, religion, sexual orientation, or health. When showing you tailored ads, we may associate an identifier from cookies or similar technologies with topics such as "Cooking and Recipes" or "Air Travel," but not with sensitive categories. We impose a similar policy on our advertisers. Regarding Sensitive personal information, this is a particular category of personal information relating to confidential medical facts, racial or ethnic origins, political or religious beliefs or sexuality.
Like most websites, our servers automatically record the page requests made when you visit our sites. These “server logs” typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
You are not required to provide us with any data, and everything is strictly up to you, but it is important that you understand that without them your relationship with us may be limited, and that certain parts of the website may not function properly, we may not be able to collaborate, or we may not be able to let you know about the products and services in our portfolio that you might be interested in. For our part, the above listing does not imply the mandatory collection of all these data, we may only collect some of them, depending on our and your options in dealing with us.
As a general rule, we will store your personal data as long as you have an account on https://www.flavourstream.com/.
You may request us to delete certain information or even close account at any time, and we will respond to these requests, subject to the storage of certain information, including after the account has been closed, in cases where applicable law or legitimate interests impose it. Deleting your data will, however, require your account to be canceled if it is active at the time of the request for deletion.
If you understand to close your account and terminate your contractual relationship with us, your data will remain stored in our database for a later period of 60.
With regard to information collected through cookies that might help you identify or identify yourself, they are stored for a period of 30 days. Cookies that contribute to the production of statistical data on your and other users' use of the website are anonymized and are stored for a period of 60.
We currently store and process your personal data on servers located in Romania. Also, to ensure total data security, we also make redundant encrypted backups of data that is stored on servers located across the European Union.
The data collected is strictly used to improve your relationship with us. We do not sell or cease your personal data, we do not provide your personal data in any way to third parties. We offer services that are built on the trust of customers and potential customers, and personal data security is essential in this process.
Financial transactions for our services will be managed by our payment processors. We will share transaction data with our payment processor only to the extent necessary to process your payments, to refund such payments and to deal with complaints and questions about such payments and reimbursements. You can find information about payment processor' privacy policies and practices directly on their websites.
If our goods or services will be shipped through intermediary courier companies, you agree that the data required to complete the delivery procedures will be provided to our courier partners.
In the event that we provide the users of this site to the various partners we partner with, we will make sure that we get from you the prior consent and the contracts with them will contain privacy clauses.
There may be exceptional cases and only on the basis of official requests, in which we provide the users of this site to the public institutions that apply the law.
The only data about users of this site to which third parties have access is aggregated and anonymized - on the basis of which users can not be identified.
We may disclose information that does not personally identify you and allow partners (such as publishers, advertisers, or linked sites) to access them. For example, we may publicly disclose information to indicate trends in the general use of our services.
If we have your consent, we may be able to send you email marketing messages to let you know about the elements of our activity that may interest you, the events we are about to organize, about the new articles published on this site and about useful articles published on other websites on the internet.
Unsubscribe from newsletter
You can unsubscribe from our newsletters at any moment, using one of the methods below:
By clicking the unsubscribe link-ul from any newsletter you already received from us;
By sending us an email in which you request to unsubscribe.
We will ensure that you will no longer receive our email marketing messages. The request will be resolved within 48h of receipt.
Occasionally, we can run online advertising campaigns to inform you about the products and services we offer and / or the articles published on this site.
To this end, we use the main social and advertising networks, Facebook and Google, etc., as well as more user identification techniques in campaigns - based on demographic data (gender, age, geographical distribution, proximity) or interests - this information being made available to us by the aforementioned networks.
We expressly acknowledge that there are cases where you will see our ads on other sites. These are displayed based on the information we have about you (for example, when you visit or sign up on our page, then you can then be contacted on Facebook or the Google Partner Network by advertising other ancillary products / services).
These are your rights in the context of our collection and the processing of your data.
- the right to be informed about how your data is collected and used;
- the right to access the data we have about you;
- the right to request the rectification of the data we have about you;
- the right to request deletion the data we have about you;
- the right to request cancellation of marketing messages from being forwarded to you;
- the right to request the submission of your personal data to you or to another operator;
- the right to file a complaint regarding the use of your data with the competent authorities;
- the right to withdraw your consent.
The above rights are not absolute, there are exceptions to them under well-defined conditions. For any questions, please contact us by email or by visiting this page.
Our company does not pursue or encourage, in its data processing activities, the processing of personal data of minors. Particular attention is paid to ensuring that any processing of personal data of minors is carried out in accordance with legal requirements and in strictly determined cases.
We do not carry out promotional marketing activities directly to minors.
Minors under the age of 16 are not allowed to request services or any communications on our site unless it is done on behalf of the minor by the legal representative or guardian of the minor concerned, according to the law.
Minors under the age of 16 may purchase products or services and require and receive communications from our site only if they have the consent of the legal representative or guardian, as required by law. Also, any person who provides us with personal data through the site or other applications or devices covered by this Policy warrants that it is major and has full exercise capacity. Any collection or processing of personal data of minors shall be carried out only in accordance with the law and in view of the above.
What are cookies?
The cookie is a small file, a small piece of text created in the web browser, stored on a computer, or any other device of a user from which the Internet is accessed. With it, the website collects information about your visit, such as your preferred language and other settings. This way, your next visit can be simpler and the site can be more useful. Cookies play an important role. Without them, using the internet would be a more frustrating experience. The cookie is installed through a web browser request from a browser (eg Internet Explorer, Chrome) and is completely "passive" (does not contain software, viruses or spyware and cannot access the information on the user's hard drive) .
We pay special attention to these cookies, as they are necessary for the operation of the website, and cannot be disabled. These are usually only set as a response to your actions that represent a service request, such as setting privacy preferences, authenticating, or filling in forms. You can set your browser to block or alert you about these cookies, but certain parts of the site will not work. These cookies do not store any personal identification information.
These cookies allow us to count visits and traffic sources so that we can measure and improve the performance of our site. They help us know which pages are the least popular and see how visitors are moving around the site. All the information that these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you visited our site and we will not be able to monitor its performance.
These cookies can be set on our website by our advertising partners. They can be used by these companies to build a profile of your interests and to display relevant ads on other websites. It does not store personal information directly, but is based on the unique identification of your browser and your internet device. If you do not allow these cookies, you will get less customized advertising.
We provide you with any information about our products and services, or any additional information about the way we collect and use your personal information. In this regard, please send us an email from the contact page. Sending emails to us represents your implicit consent to the transfer of personal data to us. Contractual conditions apply.
The new data protection policies were published on the official website in May 2018. Therefore, our recommendation is to take the necessary action when you have reason to believe that the regulations are being violated.